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Information on using our
website:
Click here for detailed information
on how to use our website.
In PDF format. Requires Adobe Acrobat Reader.
Frequently Asked Questions:
Do you sell
direct to the public?
No, we sell wholesale
to the trade only.
Can I see your products
in person without going to a trade show?
Yes. We have permanent showrooms in Atlanta and Dallas that are open M-F during
regular business hours. Click
here for showroom information, then click on the
map pins for Atlanta and Dallas details.
How will my order be shipped?
Your order will be shipped in the
most cost effective manner available. Smaller items will be shipped via UPS.
Larger items will be shipped by truck line (freight shipping). All items that
are shipped by truck line are indicated as such on the Dimensions tab which
is to the left of the Descriptions tab on each product listing.
Is shipping by truck
line expensive?
Not neccessarily.
Shipping by truck line is
the easiest way to move large and bulky items quickly
and efficiently. We utilize the trucks of the largest carriers in the US including
ABF, Yellow Freight, Roadway, UPS and more. Many of our large planter
sets are also available individually but when you include shipping costs,
you can get the complete set of 4 or 5 at a similar price as 1 or 2
individual planters.
Do I need to have a business
office for receiving truck line shipments?
No. We can ship large items to residential locations. To avoid extra charges
you will need to provide your own manpower for unloading.
Can I pick up my order
from your warehouse to avoid shipping charges?
Yes. Our Atlanta warehouse is open Monday through Friday, 8am to 4:30pm EDT.
Where are your products
made?
Mainly in China and Vietnam. The owner makes trips twice a year to Asia to select
products
and check on the status of our factories. At
our
Atlanta
location
the
lamps
are
assembled
and the display tables and etegeres are made in our metal shop.
Ordering Infomation:
Phone: 800.848.5997 In Georgia: 770.986.9000
Fax: 770.457.9967
Office Hours: 8:00 am – 5:30 pm Monday to Friday.
Minimum Order:
Opening Order - $500. Reorder - $300.
Any order below minimums must be prepaid and a $20 service charge will be applied.
Prices:
All prices are subject to change without notice.
Shipping costs are not included.
Regular orders will be invoiced at the price at the time the order
was written.
On hold and extended ship date orders exceeding 90 days will be billed at the
prevailing price on the ship date.
All sales are final on special orders and may not canceled, returned for credit
and must be paid for in advance.
Payment Terms:
To apply for credit, please submit bank reference and 5 trade references along
with a copy of your Resale Tax Certificate.
New Account – prepay with a check or credit card.
Net 30 – with approved credit.
Pro Forma – prepayment including shipping charges.
Credit Card – We accept Visa, MasterCard and American Express. Transaction
is made on the day of shipping.
Drop Shipment:
A $20 surcharge will be applied for each shipment/location. Fees incurred due
to inability of delivery are not included.
Routing:
Unless shipping and routing instructions are written on the purchase order, Emissary
will use its best judgment.
A rebate will not be issued if a less expensive method was available. Special
shipping instructions must accompany each order.
Freight:
FOB Atlanta for all regular merchandise.
UPS, Fed Ex – shipped prepaid and billed on invoice.
Common Carrier – truck shipments are freight collect.
Direct import program available for special orders.
Freight Claims:
All damaged merchandise or discrepancy conditions must be reported to our office
within 5 business days after receipt of the merchandise.
Note on the freight bill before accepting merchandise any visual damage to the
cartons at the time of delivery.
Our merchandise is packed and delivered to the transportation company with the
utmost care.
In case of concealed damages retain all cartons and packing materials and immediately
report to Emissary for further handling instructions.
Returns:
Authorization is required on all goods returned.
No credit will be given on unauthorized returns.
20% restocking fee applies to any merchandise returned if deemed resalable.
Rush Orders:
A $30 or 10% surcharge, which ever is greater, will be applied to all rush orders
Lead time for rush orders is 7 -10 days
Important Notes:
The color, glazes, texture and
the finishes shown may vary from the item shipped. All handcrafted
items and ceramic pieces will have some degree of variance in color, size and
finish due to production limitations. These variations add to the character of
the design and create the uniqueness and individuality of each piece.
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